Customer Care

Information and resources to help our customers.

Commercial

Moving

To apply for service with InnPower, please fill out an application form.

Payment Options

We offer a wide variety of convenient payment options to suite your needs. From Pre-Authorized Payment to Bank

Customer Choice - Regulated Price Plan (RPP)

Electricity rates can be charged based on Time of Use (TOU) or Tiered rates for residential and low volume general.

Understanding Your Bill

We are excited to announce the launch of our new bill! Designed with feedback from customers in mind, the new bill is simple and easier to understand.

Ontario Electricity Rebate

The Ontario Electricity Rebate is a provincially funded rebate that provides eligible customers with a 17% reduction on the amount of their bill before HST

Stray Voltage

An InnPower customer may request InnPower to initiate a farm stray voltage investigation.

Outage Map & Portal undergoing maintenance

We are currently experiencing issues with our outage map and portal, which will show as 'under maintenance' until the problem is solved. We are working closely with our IT team and Survalent to fix this issue as soon as possible!

We thank you for your patience and cooperation during this time.

Outages and Safety