Dear Valued Customers,
Welcome to InnPower and InnServices! We are proud to be your local utility providing safe and reliable electricity, water and wastewater services to our communities in Innisfil and South Barrie.
Our vision across both organizations is to be one of Canada’s Most Innovative Utilities and to us, that means a dedicated commitment to continuous improvement and striving to do more with less while continuing to ensure the highest safety and reliability standards.
As we emerge from the COVID-19 pandemic, stronger than before, we reflect on how our lives and the way we interact with each other has fundamentally changed.
Our organizations have made tremendous strides in digitization of our services and the way we do business. As an organization, we are proud to be fully paperless in our electricity operations and to have achieved high customer satisfaction ratings in our touch-points with customers. In an effort to provide you even better service, we are exploring new communication channels including web chat and text messaging. We will also be launching a new customer portal, which will make it easier to self-serve and complete online forms from the comfort of your home. These improvements will ensure you receive the most up-to-date information at your fingertips!
Even with all this technology, much like you, we are all excited to see people again! As we get back to the pre-pandemic life, InnPower and InnServices remains committed to giving back to our communities and being a driving force at community events to meet you, answer any questions and share in our celebration of normalcy!
Our teams continue to work hard at strengthening our power and water systems in light of the frequent storms associated with climate change and have started a cross-functional climate change working group and increased efforts with our vegetation management and preventative maintenance programs.
Finally, a new utilities strategic plan is underway for InnPower and InnServices, which will focus on initiatives around: cost, reliability, climate action, net-zero, employee and community engagement & satisfaction as well as incorporating sound principles in environmental social governance (ESG) and the United Nations Sustainable Development (SD) goals.
We invite you to come and be part of this journey with us as we embark on a bright new future of growth and prosperity for InnPower and InnServices!
In closing, on behalf of our “InnCredible” team, we wish you and your families a safe, happy and healthy year ahead.
President & CEO