Customer Self-Serve
Find the forms, documents and resources you need to manage your electricity service or submit a request to InnPower.
Customer Forms & Documents
Access and download the forms you need.
Continued Service Agreement (CSA)
For property owners who wish to maintain electricity service between tenants.
Regulated Price Plan (RPP) Election
Request a change to your eligible electricity pricing plan.
Critical Care Registration
Register a household that relies on electrically powered medical equipment.
Pre-Authorized Debit (PAD) / Equal Payment Plan (EPP)
Apply for automatic payments or spread your electricity costs into predictable monthly payments.
Ontario Electricity Rebate (OER) Eligibility
Apply for the Ontario Electricity Rebate if you meet the eligibility requirements.
Service Reconnection Waiver
Access the waiver required for applicable electricity reconnection requests.
Debt Retirement Charge Exemption Letter / Self-Declaration
Submit the required form to request an exemption where applicable.
Low Volume Consumer or Designated Consumer Declaration
Submit the appropriate declaration where applicable.
Ontario Clean Energy Benefit Medical Exemption
Apply for a medical exemption to the Ontario Clean Energy Benefit.
Provident Conditions of Service (Thermal/Gas Customers)
Review the conditions of service for thermal/gas customers.
InnPower Service Terms & Privacy Agreement
Review InnPower's service terms and privacy agreement.
Easement Letter Requests
Arrears Certificates
Report an Electrical Hazard
Notice a damaged pole, downed power line, low-hanging wire or another electrical concern? Help keep our community safe by reporting potential electrical hazards to InnPower.
Safety First
Stay at least 10 metres away from downed power lines and anything they may be touching. For immediate danger, call 911.
Online hazard reports are not monitored 24/7.
Helpful Links & Resources
Explore additional customer services, programs and resources.
Financial Assistance
Find programs and support to help manage your electricity costs.
Moving Services
Start, stop or transfer your electricity service when moving.
Engineering & Operations
Access information about electrical connections and engineering requests.
Conditions of Service
Review InnPower's service policies, requirements and responsibilities.
Ontario Dig Authority
Request utility locates before digging to help prevent damage to underground infrastructure.