Moving
Start, Stop, or Transfer Service
Moving into, within or outside InnPower's service area? Choose the option that applies to you below to get started.
Moving In
Starting Service at a new address
Moving into InnPower's service territory? Welcome!
Complete the online application to open your account.
What happens next
Submit your application
You'll receive a confirmation/reference number. Save this for your records.
Receive your first bill
Your new account number will be created when your first bill is issued, typically within 4–6 weeks.
Register for MyAccount
Once you have your account number, register for MyAccount to view your balance, bills, usage and account information online.
Moving Within InnPower's Service Area
Transfer your existing service
Already an InnPower customer and moving to another address we service?
Log in to My Account and complete the Transfer Service form.
What happens next
Submit your transfer
You'll receive a confirmation/reference number. Save this for your records.
We'll update your service address
Your existing service will be closed and service will begin at your new address.
You'll receive a new account number
Remember to update your account number anywhere you make online or pre-authorized payments.
Moving Out
Stop service at your current address
Leaving InnPower's service area or no longer responsible for the property? Log in to My Account and complete the Stop Service / Move Out request.
What happens next
Submit your request
You'll receive a confirmation/reference number. Save this for your records.
Your account will close
Your responsibility for the account will end based on the date submitted and processed.
Receive your final bill
A final bill will be issued after your account closes.
Moving In? Apply Before Your Move Date
To help ensure electricity is available when you take possession of the property, submit your service application before your closing or lease start date.
If an application isn't received before the previous account closes, electricity service may be disconnected and reconnection charges may apply. Properties disconnected for more than six months may also require an Electrical Safety Authority inspection before service can be restored.
New Account Set-Up Fees
A one-time administrative set-up fee is applied to new accounts and added to your first bill.
| Service | Fee |
| Electricity | $30.00 |
| Water | $8.63 |
| Wastewater |
$8.62 |
Fees are based on the services available at the property and are subject to change.
Landlords: Account set-up fees apply each time service returns to your name after a tenant moves out.
Security Deposits
InnPower may require a security deposit where a customer is unable to demonstrate satisfactory payment history.
Learn more about Security Deposits →
Landlords & Property Managers
A Continued Service Agreement (CSA) allows electricity service to automatically return to the property owner's name when a tenant moves out, helping avoid unnecessary interruptions between occupants.
Set Up Your New Account
Once your service is established, there are a few things you may want to set up.
Choose Your
Price Plan
Compare Time-of-Use, Tiered and Ultra-Low Overnight pricing.
Set Up
Payments
Explore pre-authorized payments, equal billing and other payment options.
Register for
MyAccount
View bills, track usage and manage your account online.
Service Terms and Privacy Agreement
When you complete and submit a service application, you are provided Service Terms and Privacy Agreements to read, acknowledge and agree to.