Welcome to InnPower Residential Services.
We're here to help. Whether you're moving, setting up a new account, or transferring service, we're committed to making the process simple and straightforward.
Find everything you need to get started below!
Getting Started with Service
Moving is stressful enough - which is why we've made an easy process for starting service!
1. Set Up Your Account
2. Know Your Billing Cycle
3. Choose How You Pay
4. Track Your Usage
Moving? We’ve Got You Covered
If you’re moving in or out of a property within the InnPower Service Territory, please fill out one of the following forms:
Start Service
Transfer Service
Stop Service
Billing Information
At InnPower we bill one month behind — in other words, your bill reflects the electricity you used the month before. Understanding your bill and how you are billed helps you stay informed and in control of your usage and costs. View our detailed page for all you need to know about Understanding Your Bill | InnPower.
How to Access Your Bill:
➤ Log into our Customer Portal to view your bills and transactions, make payments, compare usage, and more.
➤ If you don’t have an online account — Visit Sign Up | InnPower
*You will need a copy of your InnPower bill with your account number and name as printed on the bill.
Payment Information
We offer numerous ways to pay your electrical bill with options from online, in-person, to over-the-phone payments making it easy and convenient for you.
Pre-Authorized Debits (PAD)
Sign Up for PAD
Online or Telephone Banking
At Your Bank
By Mail
Rates and Charges
We know electricity bills can be confusing, so we’ve made it simple. Here’s what you need to know about how rates and charges work:
What Makes Up Your Bill
Rate Plan Options
Want the Full Details?
Energy Efficiency Tips
Looking to lower your bill? We offer:
- Seasonal Energy Saving Tips
- Offers & Rebates
- Financial Assistance Programs
In Case of an Outage
If your power goes out...
- Check our outage map and social media for real-time updates
- Report an outage: Text, Phone, or Online Chat
- Review our Outage Safety Guide
Frequently Asked Questions
Find answers to some of the most common questions about your electricity service, billing, outages, accounts, and more. For additional information, explore our complete FAQ section for a comprehensive list of answers and helpful resources. → View ALL FAQ's here
When will I receive my first bill?
I am building a new home. How do I apply for service with InnPower?
Can I go paperless?
We’re More Than Power
InnPower is proud to serve our community. Learn how we give back, support local initiatives, and invest in a more sustainable future on ourCommunity Impact Page.
