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Customer Care 

Information and resources to help our customers.

Understanding Your Bill

We are excited to announce the launch of our new bill! Designed with feedback from customers in mind, the new bill is simple and easier to understand; allowing you to find the important information you need most.

What’s new on your InnPower Bill?

  • The Essentials - View your balance owing, account details, the due date and more at the top of your statement. Your most important information all in one place.
  • Current Charges - a NEW section that allows you to quickly see a summary of the different service charges on your current bill.
  • Usage Graphs - An easier way to analyze and compare your electricity and/or water usage.
  • QR Codes - A convenient way to access InnPower’s Online Customer Portal, social media, and InnService’s social media!
  • Coloured e-Bills - Customers enrolled in e-billing will now be able to see their bills in colour!

As an added benefit, the new bill reduces operating costs while improving the customer experience!

To help our customers understand their monthly bill, we have put together a graphic explaining the various components.

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Technical Issues - MyAccount Portal

We're currently experiencing technical issues with our online service portal, which may affect account management and service requests. Our team is working to resolve this as quickly as possible! We apologize for the inconvenience and will provide updates soon.
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DISCLAIMER:

This hosting capacity map is provided for informational purposes only. It is not intended to be, and should not be relied upon as, a basis for determining the permissible capacity of distributed energy resources (DERs) that may be interconnected to the distribution system. Separate and specific analysis is required to determine DER capacity on the distribution system. Further, the information, data and materials are provided on an “as is” basis and while InnPower Corporation provides this information in good faith, INNPOWER CORPORATION does not warrant, covenant or guarantee, in an expressed or implied form, arising by law or otherwise, the completeness, effectiveness, accuracy and/or fitness or the information for any particular use. INNPOWER CORPORATION does not assume responsibility nor accept any liability arising from any use of the information. This information is proprietary and may not be reproduced without consent from INNPOWER CORPORATION.

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