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Customer Care

Information and resources to help our customers.

Financial Assistance Programs

Ontario Electricity Support Program (OESP)

The Ontario Electricity Support Program (OESP) provides a monthly, on-bill credit to low-income consumers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills.

The amount of the credit depends on two factors:

  • How many people live in the home
  • Your combined household income

For example, a home with four people and an annual income of $37,000 will receive an on-bill credit of $51 each month. This chart shows the different credit amounts.

Amounts effective May 1, 2017:

Level of household income ($)Number of people living in home
Less than 28,000$45$45$51$57$63$75$75
28,001 – 39,000 $40$45$51$57$63$75
39,001 – 48,000 $35$40$45$51$57
48,001 – 52,000 $35$40$45

If your home is electrically heated, or you rely on certain medical devices requiring a lot of power, the OESP offers a higher level of assistance. Lower-income Indigenous Ontarians also qualify for a higher level of assistance.

How to Apply for OESP

To find out if you qualify, to apply, or for more information, contact OESP. 

Website: Ontario Electricity Support
Phone: 1(855) 831-8151

Low-Income Assistance Program (LEAP)

Effective January 10, 2022 - To support Ontarians through the ongoing COVID-19 pandemic, the OEB is once again temporarily increasing the flexibility of LEAP:

    • LEAP applicants no longer need to be in threat of disconnection or have been disconnected, but they still need to be in arrears and at or below the income thresholds
    • The limitation on receiving LEAP only once per year is waived, but the total amount received by a household may not exceed the maximum grant amount for the year
    • In addition, the maximum value of grant amounts this year is increased to $1,000 ($1,200 for customers with electrically-heated homes).

    If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). The LEAP pays up to $500 of the amount owing on your bill (up to $600 if your home is electrically heated). This is a one-time emergency payment only.

    The assistance is only available if you are behind on your bill – or in arrearsand may face having your service disconnected. You cannot receive more money than you owe on your bill. Therefore, you may not receive the full amount of the grant.

    In order to qualify, your household income has to fall below a certain limit. The amount of income it takes to qualify depends on two factors:

    • How many people live in the house
    • Your combined household income

    For example, a home with four people and an annual after-tax income of $37,000 would be eligible for a LEAP Emergency Financial Assistance (EFA) grant. This chart shows if you are eligible.

    LEAP EFA income eligibility criteria

    Household after tax income ($)Number of people living in home
    Less than 28,000
    28,001 - 39,000
    39,001 - 48,000
    48,001 - 52,000

    ✓ = Eligible 
    Please note: Amounts shown are after tax. Income levels are set by the Ontario Energy Board, based on statistics from Statistics Canada.

    How to Apply for LEAP

    To apply for LEAP, you must contact your local social service agency. For InnPower's service territory, United Way Simcoe Muskoka (UWSM) is the local social service agency. 

    To find out if you qualify and to apply, contact UWSM by phone at 1(855) 487-5327. 

    For more information, you can contact UWSM. 

    Website: United Way Simcoe Muskoka
    Phone: 1(855) 487-5327

    Energy Affordability Program (EAP)

    The Energy Affordability Program provides support to income-eligible electricity consumers by helping them to lower their monthly electricity costs and to increase their home comfort by offering energy-saving upgrades tailored to the specific needs of your home, all at no cost.

    Depending on your situation, you may receive different energy-saving products and services. Some participants may qualify for a free home energy needs assessment conducted by a trained energy professional that will help identify energy-efficient upgrades available for their homes, such as replacement of inefficient appliances and professionally-installed insulation and draft-proofing. These upgrades may be installed during or after an in-home visit.

    Other participants may qualify instead for free energy saving kits. These are customized to meet their energy needs and could include energy-saving LED lighting, timers, faucet aerators and/or a clothes drying line.

    How to Apply for EAP

    To find out if you qualify, to apply, or for more information, contact Save on Energy.

    Website: Energy Affordability Program | Save on Energy
    Phone: 1(855) 591-0877