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Construction and Development

Information regarding projects planned to maintain and improve the infrastructure within our electricity system.

Engineering & Operations

Planning to Dig?

Remember, if you are planning to dig on your property, you must contact Ontario One Call a minimum of 5 days before you dig into a project of any size. It's free, it's easy, it's the law. 

Digging without locates can cause power outages, gas leaks, water leaks, expensive repairs, damage to your property, and injury. 

Call or Click Before you Dig:

Website: Ontario One Call – Call or Click Before You Dig
Phone: 1(800) 400-2255

Electrical Inspection

If you have work performed on your electrical service by an electrician (i.e. upgrades, repairs, etc.), the completed work must be inspected by the Electrical Safety Authority (ESA). For more information, visit the ESA's website.

Vegetation Management

For information related to tree trimming and vegetation management, please visit our vegetation management page.

Report a Tree Issue/Hazard

InnPower's Disconnect/Reconnect Policy

Protocol Description: The protocol for Disconnect / Reconnect is as follows:

Operations Hours: 07:30 – 16:00

Cost: (labour and material)

Emergency Hours: 16:00 – 07:30

Cost: (labour and material)

Scheduled

(eg. Service Upgrades, Vegetation Management, Maintenance, Renovations, etc.)

Residential & Small Commercial CustomersOne Free disconnect and reconnect per year during operations hours.

Large Commercial & Industrial CustomersCharges apply. Please contact engineering@innpower.ca

Reconnections must be done between the hours of 07:30 to 16:00. Requests for reconnects received after 15:00 will have service restored the following business day. If same day reconnection is required, emergency hour reconnect charges shall apply.

ESA Inspection may be required based on work being done. Please check with ESA or your qualified electrical contractor.

Emergency

(eg. fire, police, EMS, lines down or burning breaker)

For safety reasons, we do not charge a fee for disconnection.

Reconnections must be done between the hours of 07:30 to 16:00. Requests for reconnects received after 15:00 will have service restored the following business day. If same day reconnection is required, emergency hour reconnect charges shall apply.

ESA Inspection may be required. Please check with ESA or your qualified electrical contractor.

Non-Payment of Account

Reconnection fees may apply.

* Reconnections are scheduled in the order they are received.

Services Offered by the Engineering Department:
  • Layouts (for new services and service upgrades)
  • New Services
  • Maintenance Work
  • Trouble Calls
  • Micro-FiT & FiT connections
  • Disconnect-Reconnect Services
  • Subdivision development support