(formerly known as DIR)

• Submit a Service Request Application when your project requires InnPower to disconnect electrical service so work can be completed safely.

• This applies to residential and small commercial projects such as service upgrades, panel changes, generator or Generlink installations, meterbase relocation or repair, overhead to underground conversions, vegetation work near service lines, and exterior construction work that affects electrical service.

• Submit your request at least 8 weeks before your project start date
• An InnPower representative will contact you within 5-10 business days
• A site visit may be required to confirm project details
• After review, you will receive an email with an Offer to Connect outlining the work and cost

• Some projects require equipment or coordination with other utilities, certain items (example; transformers) can have lead times up to 24 weeks after payment
• Payment of the Offer to Connect is required before materials are ordered and work is scheduled
• Provide 48 hours' notice to reschedule or cancel appointments
• Temporary service is only available in certain situations

    Service Request Application Form

• Applications may be submitted for individual lot residential or commercial project types requiring a new service. If the property already has a service, please see the Service Request Application.
• Requests should be submitted a minimum of eight (8) weeks in advance of your anticipated project start date.
• An InnPower Representative will contact you within five (5) to ten (10) business days from the date the form was submitted to discuss your request.
• Once the request is reviewed, an InnPower Representative will reach out to request a site visit to ensure the scope of work is clearly understood by all parties.
• Once the site visit is complete, an estimate or Offer to Connect will be provided by email including a detailed design and Terms & Conditions of the work to be performed
• Depending on the work required, additional time may be needed for ordering new equipment and coordinating with other utilities. An example of this is a new transformer can take up to 24 weeks lead time upon payment.
• Payment based on the Offer to Connect is required to initiate material ordering and job planning.
• Please provide at least 48 hours’ notice if you need to reschedule or cancel an appointment or service request.
• Temporary services are only applicable in certain situations. Details will be provided in the Offer to Connect.       New Service Application Form

• Service Cancellation applications are used to permanently disconnect the property from the electrical distribution system.
• Requests should be submitted a minimum of eight (8) weeks in advance of your anticipated project start date.
  
• An InnPower Representative will contact you within five (5) to ten (10) business days from the date the form was submitted to discuss your request.
• Once the request is reviewed, an InnPower Representative will reach out to request a site visit to ensure the scope of work is clearly understood by all parties.
• Once the site visit is complete, an estimate or Offer to Connect will be provided by email including a detailed design and Terms & Conditions of the work to be performed
• Please provide at least 48 hours’ notice if you need to reschedule or cancel an appointment or service request.   Service Cancellation Application Form

• These applications may be submitted for joint use project types including communications, streetlights, signage and other connections to InnPower assets.
• Requests should be submitted seven (7) months in advance of your project start date at minimum.
• An InnPower Representative will contact you within five (5) to ten (10) business days from the date the form was submitted to discuss your request.
• Once the request is reviewed, an InnPower Representative will reach out to discuss the scope of work. InnPower will be sending a detailed form to the applicant to complete at this stage.
• InnPower will send over the latest version of our 'Joint-Use Application' document which outlines all components of the process and details.
• Upon preliminary approval of the application, an estimate will be provided by email to cover costs associated with drawing reviews and site visits.

• These applications may be submitted for commercial/industrial, institutional or residential development project types.
• Requests should be submitted seven (7) months in advance of your project start date at minimum.
• Once we’ve had a chance to review the request, we will reach out to discuss capacity and expansion requirements as necessary. InnPower will be sending a detailed form for the developer to complete at this stage.
• Upon preliminary approval of the application, an estimate will be provided by email to cover costs associated with drawing reviews and site visits.
• InnPower will send over the latest version of our 'Underground Expansion' document which outlines all components of the process and details.

New Customer Connection Information (Single Use Facility)

New Customer Connection Information (ICI, multi residential, 3-Phase services)

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