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Customer Care

Information and resources to help our customers.

Report A Tree Issue/Hazard

If this concern poses an immediate threat and is considered an emergency, please call our office immediately (705) 431-4321 and/or 911. This form is not monitored 24/7.

Attach a photo to your report - but only if it is safe to do so. Be sure to stay at least 10 metres - the length of a school bus - away from any electrical hazard. Photos help our crew evaluate the situation without having to go out in person, saving time and expediting the process.