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Time of Use Rate
7.6 ¢/KWh Off-Peak
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Customer Care

Information and resources to help our customers.

Report A Hazard

If this concern poses an immediate threat and is considered an emergency, please call our office immediately (705) 431-4321 and/or 911. This form is not monitored 24/7.

Attach a photo to your report - but only if it is safe to do so. Be sure to stay at least 10 metres - the length of a school bus - away from any electrical hazard. Photos help our crew evaluate the situation without having to go out in person, saving time and expediting the process.


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Cashiering Desk Closed - Inclement Weather

Our cashiering desk is closed today, Thursday, Feb 13 due to inclement weather, and will reopen tomorrow, Friday, Feb 14, for regular business hours. 

Please note that Customer Service will still be available over the phone and by email to assist you!

We thank you for your patience and cooperation during this time.