Residential Consumer Programs
Equal Payment Plan (EPP)
Your electricity bill doesn’t have to change with the seasons. Pay a set price all year long with an Equal Payment Plan!
Under this plan, your monthly bill payments are averaged out over 12 months, allowing customers to be billed an equal amount each month. EPP gives customers the ability to budget and avoid surprise bills due to seasonal ups and downs.
How do Equal Payment Plans work?
By signing up for an Equal Payment Plan, your estimated annual charges are split into equal monthly payments. Your monthly payment amount is calculated using your previous 12 months usage history. EPP amounts can be automatically withdrawn from your bank account on the bill due date or your choice of flex date (1st, 10th or 15th of the month).
InnPower conducts a semi-annual review and a yearly account reconciliation to make sure your monthly equal payment accurately reflects your actual usage/charges. If there is a significant difference, InnPower will notify customers if a change to their monthly payment amount is required.
Year End Reconciliation
Each September, we compare the amount you have been billed with your actual usage. The difference may result in a credit (if you used less electricity than you paid for) or a balance owing if you use more electricity than you paid for). Year end balances (both credits and outstanding charges) are automatically rolled into the next year and your monthly payment amount is adjusted accordingly.
Customers who have a credit on their account that is larger than their average monthly bill can choose to have their credit balance refunded by contacting our Customer Service team.
If you are a Pre-Authorized Debit customer we will withdraw the final bill amount owing from your bank account on the due date of the final bill. This includes customers who are on equal monthly payment plan.
Interested in Joining an Equal Payment Plan?
Take the guess work out of budgeting with EPP, available to both small business and residential customers! Customers can join EPP at anytime in the year. To enroll in EPP, complete the Pre-Authorized Debit (PAD)/Equal Payment Plan (EPP) form found in Customer Self-Serve. Submit the completed form to our Customer Service team by email to email@example.com.
Ontario Electricity Support Program (OESP)
The Ontario Electricity Support Program (OESP) provides a monthly, on-bill credit to low-income consumers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills.
The amount of the credit depends on two factors:
- How many people live in the home
- Your combined household income
For example, a home with four people and an annual income of $37,000 will receive an on-bill credit of $51 each month. This chart shows the different credit amounts.
Amounts effective May 1, 2017:
|Level of household income ($)||Number of people living in home|
|Less than 28,000||$45||$45||$51||$57||$63||$75||$75|
|28,001 – 39,000||$40||$45||$51||$57||$63||$75|
|39,001 – 48,000||$35||$40||$45||$51||$57|
|48,001 – 52,000||$35||$40||$45|
If your home is electrically heated, or you rely on certain medical devices requiring a lot of power, the OESP offers a higher level of assistance. Lower-income Indigenous Ontarians also qualify for a higher level of assistance.
How to Apply for OESP
To find out if you qualify, to apply, or for more information, contact OESP.
Low-Income Assistance Program (LEAP)
Effective January 10, 2022 - To support Ontarians through the ongoing COVID-19 pandemic, the OEB is once again temporarily increasing the flexibility of LEAP:
- LEAP applicants no longer need to be in threat of disconnection or have been disconnected, but they still need to be in arrears and at or below the income thresholds
- The limitation on receiving LEAP only once per year is waived, but the total amount received by a household may not exceed the maximum grant amount for the year
- In addition, the maximum value of grant amounts this year is increased to $1,000 ($1,200 for customers with electrically-heated homes).
If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). The LEAP pays up to $500 of the amount owing on your bill (up to $600 if your home is electrically heated). This is a one-time emergency payment only.
The assistance is only available if you are behind on your bill – or in arrears – and may face having your service disconnected. You cannot receive more money than you owe on your bill. Therefore, you may not receive the full amount of the grant.
In order to qualify, your household income has to fall below a certain limit. The amount of income it takes to qualify depends on two factors:
- How many people live in the house
- Your combined household income
For example, a home with four people and an annual after-tax income of $37,000 would be eligible for a LEAP Emergency Financial Assistance (EFA) grant. This chart shows if you are eligible.
LEAP EFA income eligibility criteria
|Household after tax income ($)||Number of people living in home|
|Less than 28,000||✓||✓||✓||✓||✓||✓||✓|
|28,001 - 39,000||✓||✓||✓||✓||✓|
|39,001 - 48,000||✓||✓||✓|
|48,001 - 52,000||✓|
✓ = Eligible
Please note: Amounts shown are after tax. Income levels are set by the Ontario Energy Board, based on statistics from Statistics Canada.
How to Apply for LEAP
To apply for LEAP, you must contact your local social service agency. For InnPower's service territory, United Way Simcoe Muskoka (UWSM) is the local social service agency.
To find out if you qualify and to apply, contact UWSM by phone at 1(855) 487-5327.
For more information, you can contact UWSM.