Glossary of Terms

You are responsible for an account until InnPower is notified to close the account and has received the required information. Note: A Water/Sewer Tenant-Owner Application form must be completed and signed by both the owner and tenant.

Taking Responsibility for a Service - If InnPower does not receive a completed account application with the identification to set up the service, you will risk disconnection of the electrical service. The incoming customer will be responsible for the all associated reconnection charges. Account application forms can be found on our website or by contacting our Customer Service team. Owners/landlords can enter into a Continuing Service Agreement for electricity service. A meter reading will be taken and the service would remain connected. Call our office for more details at (705) 431-4321. 

Past due balances on this bill are due and payable immediately. Only the current charges are due on or before the due date shown. Past due amounts are subject to further collection activity and may incur additional fees. If you would like to make payment arrangements, please call our Customer Service team at (705) 431-4321 to discuss. 

Bills are due 20 days after the bill date. (A due date scheduled on a weekend or holiday is considered the next business day). Late charges are charged at a rate of 1.5%/month. Late payment penalties are a way to encourage prompt payment of bills. When you pay on time, it reduces additional costs, ,lowering delivery rates for all consumers.

A distributor shall allocate any payment made by the customer first to the electricity charges and then, if funds are remaining, to the charges for other goods or services as regulated in the Distribution System Code. 

Electricity rates are approved by the Ontario Energy Board (OEB) and usually updated twice a year. Distribution rates are approved by the OEB as well. Regulated Price Plan Rates (Time of Use and Tiered) are typically updated May 1st and November 1st, and can be found on the Ontario Energy Board's website www.oeb.ca and on our website www.InnPower.ca.

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When all options are exhausted to collect on past due accounts, or there is no responsibility taken on an account, it may result in disconnection of the service. Please note that there is a fee to reconnect service. 

Important - If the service has been disconnected for greater than six months, the owner of the property would have to contact the Electrical Safety Authority (ESA) to have an inspection based on the Electrical Safety Code requirements and provide an ESA connection authorization to InnPower. InnPower will not be responsible for any damage or inconvenience, which may be caused by the disconnection or reconnection of the service.

Low-Income Energy Assistance Program (LEAP) 1-855-487-5327 for one-time assistance or Ontario Electricity Support Program (OESP) 1-855-831-8151 www.OntarioElectricitySupport.ca for ongoing assistance through a monthly credit on your bill. Contact InnPower Customer Service for further information (705) 431-4321.

InnPower Corporation is committed to maintaining the accuracy, confidentiality, security, and privacy of customer personal information. In accordance with the privacy legislation, InnPower does not discuss or share information with unauthorized representatives. Our Privacy Policy can be found on our website. 

Rates are charged as set under the applicable by-laws enacted by the Town of Innisfil. Please visit the Town of Innisfil website at www.Innisfil.ca for the latest rates. Water/Wastewater billed amounts in arrears for 90 days or more will be transferred to the Town of Innisfil and added to the property tax account for the service address, as permitted under the Municipal Act, 2001. An additional administration fee will be charged on your property tax account each time a balance is transferred.

Late Charges – An overdue interest charge of 1.25% will be added to all water/wastewater accounts that are not paid in full by the due date specified on the monthly bill. 

This is the cost of electricity supplied to you during this billing period and is the part of the bill that is subject to competition.

These are the costs of delivering electricity from generating stations across the Province to InnPower Corporation then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use. The delivery charge also includes costs relating to electricity lost through distributing electricity to your home or business*. InnPower Corporation collects this money and pays this amount directly to our suppliers. *When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment such as wires and transformers, consumes power before it gets to your home or business. 

Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid. 

The Global Adjustment accounts for differences between the market price of electricity and rates paid to regulated and contracted generators. When the market price of electricity is lower than those regulated and contracted rates, the Global Adjustment will be a charge to consumers and when its’s higher, the Global Adjustment is a credit to consumers. Global Adjustment (GA) (ieso.ca) Note: For a detailed explanation of electricity terms, please visit www.oeb.ca.