View Current
Time of Use Rate
7.6 ¢/KWh Off-Peak
innpower Logo

Customer Care

Information and resources to help our customers.

Frequently Asked Questions


I am moving to InnPower's service territory. How do I create an account?
I am moving from my current address. What information does InnPower require?
I am building a new home. How do I apply for service with InnPower?
I am planning a project that requires digging and need the underground wires located. How can I do this?
How can I conserve energy and save money?
My account is in arrears and I have received a disconnection notice. A member of my household uses a medical device that requires power. What can I do?
I cannot pay my bill by the requested due date. Can I have an extension?
My bill is too high. Could you tell me where I could possibly use this much power?
Retailer has come to the door – trying to sell low rates. What are the rates with InnPower and how do they compare with the rate that the retailer is offering?
Retailers approach to sign up for their contracts and insist that if we don’t take their contract we will end up with no hydro supply since they are the only providers. Is this true?
Under the equal payment plan, what happens to the credit on my bill, do I need to make a payment this month and when will the first payment come out?
What happened to the former "Ontario Hydro"?
What is Stray Voltage or Farm Stray Voltage?
Why did the electricity industry change?
Why is there usage displaying in intervals where I know the power was out?
x

Technical Issues - MyAccount Portal

We're currently experiencing technical issues with our online service portal, which may affect account management and service requests. Our team is working to resolve this as quickly as possible! We apologize for the inconvenience and will provide updates soon.                        
x

DISCLAIMER:

This hosting capacity map is provided for informational purposes only. It is not intended to be, and should not be relied upon as, a basis for determining the permissible capacity of distributed energy resources (DERs) that may be interconnected to the distribution system. Separate and specific analysis is required to determine DER capacity on the distribution system. Further, the information, data and materials are provided on an “as is” basis and while InnPower Corporation provides this information in good faith, INNPOWER CORPORATION does not warrant, covenant or guarantee, in an expressed or implied form, arising by law or otherwise, the completeness, effectiveness, accuracy and/or fitness or the information for any particular use. INNPOWER CORPORATION does not assume responsibility nor accept any liability arising from any use of the information. This information is proprietary and may not be reproduced without consent from INNPOWER CORPORATION.

By clicking the "ok" button below I am stating that I understand and accept the above disclaimer.

Ok