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Customer Care

Information and resources to help our customers.

Conditions of Service

The Distribution System Code requires that every distributor produce its own "Conditions of Service" document.

The purpose of this document is to provide a means of communicating the types and level of service available to the customers within InnPower’s service territory. InnPower has recently updated its Conditions of Service effective April 1, 2020 and can be located in the documents below to review or download.

We are providing several policies that are included within InnPower's conditions of service for your convenience.

Policy 5.01 Security Deposit Policy

Policy 5.02 Billing and Payment Policy

Policy 5.03 Low Income Policy

Policy 5.04 Opening and Closing of Accounts Policy

Policy 5.05 Collection Policy

Policy 5.06 Disconnection Reconnection Policy

Policy 5.07 Customer Complaint Process Policy

Technical Interconnection Requirements (TIR)



Offices closed Monday, May 20, 2024

Offices will be closed on Monday in observation of Victoria Day.