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Time of Use Rate
7.6 ¢/KWh Off-Peak
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Outages and Safety

Outage Notifications

What Happens if I Lose Power?

Reporting an Outage: During business hours, call our Customer Service team at (705) 431-4321, or the dedicated outage reporting line 1 (855) 300-2990 to report an outage. You can also reach us by text message at (705) 300-3990 or contact us via online chat (red chat box icon located at bottom right of screen) to report an outage.

Please remember that during an outage, our phone lines become very busy. This can make it difficult for our staff to take all incoming calls and for all calls to get through. We ask that before reporting an outage, customers first check our Outage map (linked below) which provides up to date information on outages within our service territory.



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Technical Issues - MyAccount Portal

We're currently experiencing technical issues with our online service portal, which may affect account management and service requests. Our team is working to resolve this as quickly as possible! We apologize for the inconvenience and will provide updates soon.                        
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DISCLAIMER:

This hosting capacity map is provided for informational purposes only. It is not intended to be, and should not be relied upon as, a basis for determining the permissible capacity of distributed energy resources (DERs) that may be interconnected to the distribution system. Separate and specific analysis is required to determine DER capacity on the distribution system. Further, the information, data and materials are provided on an “as is” basis and while InnPower Corporation provides this information in good faith, INNPOWER CORPORATION does not warrant, covenant or guarantee, in an expressed or implied form, arising by law or otherwise, the completeness, effectiveness, accuracy and/or fitness or the information for any particular use. INNPOWER CORPORATION does not assume responsibility nor accept any liability arising from any use of the information. This information is proprietary and may not be reproduced without consent from INNPOWER CORPORATION.

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