Power Outage Guide - Causes of Power Outages & Safety Tips
Check out our new Power Outage Guide to learn all you need to know about what causes outages, the different types that can occur, and safe, preventative tips to help reduce disruptions.
The November 2024 Bill Insert is available now! Read about the new Winter Time-of-Use, Ultra-Low Overnight hours, and Tiered thresholds, effective Nov 1.
InnPower's customer service office will be relocating to the second floor of the InnPower building at 7251 Yonge Street, Innisfil, on December 1st, 2024.
Utility scorecards show data within the four key areas of utility performance: customer focus, operational effectiveness, financial performance and public policy responsiveness.
InnPower is proud to announce enhanced outage communication options for customers.
With our new power outage reporting tools, customers can now report outages three ways: by texting (705) 300-2990, calling 1 (855) 300-2990 or online webchat via the Outages page.
EPP allow customers to pay a set monthly price for electricity all year, evening out the high and low bills you may experience due to seasonal changes.
Customers can find an EPP amount calculation specific to your account on your September bill.
Stray voltage is a small electrical potential between two conductive surfaces (such as metal stabling, milk pipelines, water bowls, floor surfaces). While this usually presents no harm, if the voltage level is high enough, it may affect livestock behaviour and health.
InnPower and Hydro One are working together to ensure a safe and reliable supply of power in your community. To meet growing electricity demand for customers in the Town of Innisfil and parts of the City of Barrie, InnPower has identified that a new Municipal Transformer Station (MTS) is required.
The Ontario Energy Board (OEB) has seen a 77% increase in the number of reported scams. InnPower wants to get Ontarians the information they need to be informed, stay safe and make careful decisions.
The Ontario Electricity Support Program (OESP) provides a monthly, on-bill credit to low-income consumers based on household income and household size.
Protect yourself and your home this summer! If you are planning any outdoor projects, make sure you click or call before you dig!
Contact OntarioOneCall a minimum of 5 business days before you dig into a project of ANY size.
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Cashiering Desk Closed - Inclement Weather
Our cashiering desk is closed today, Thursday, Feb 13 due to inclement weather, and will reopen tomorrow, Friday, Feb 14, for regular business hours.
Please note that Customer Service will still be available over the phone and by email to assist you!
We thank you for your patience and cooperation during this time.
