View Current
Time of Use Rate
8.2 ¢/KWh Off-Peak
innpower Logo

Customer Care

Information and resources to help our customers.

Electricity Rates

For customers that buy electricity from their utility, there are two different types of rates. The Ontario Energy Board sets both of these rates twice per year in May and November and adjust as required.

On April 22, 2021, the OEB announced new, lower electricity prices for households and small businesses, effective May 1, 2021, under the Regulated Price Plan (RPP). The Government is also decreasing the Ontario Electricity Rebate (OER) from 21.2% to 18.9% effective May 1, 2021. The Government’s intention is that, for residential and small business customers, the reduction in the electricity price will be offset by the change in the OER. The OER is a total pre-tax credit that appears at the bottom of electricity bills. As a result of lower RPP prices and the reduced OER, typical residential customer bills will be held stable. The typical residential RPP customer uses 700 kWh of electricity per month

Time-of-Use (TOU)

Winter TOU Prices - Effective January 1, 2021

Winter TOU Price PeriodsJanuary 1, 2021
Off-Peak
(Weekdays 7 p.m. – 7 a.m., all day weekends and holidays)
8.5¢/kWh
Mid-Peak
(Weekdays 11 a.m. – 5 p.m.)
11.9¢/kWh
On-Peak
(Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m.)
17.6¢/kWh

Summer TOU Prices - Effective May 1, 2021

Summer TOU Price PeriodsMay 1, 2021 TOU Prices
Off-Peak
(Weekdays 7 p.m. – 7 a.m., all day weekends and holidays)
8.2 ¢/kWh
Mid-Peak
(Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m.)
11.3 ¢/kWh
On-Peak
(Weekdays 11 a.m. – 5 p.m.)
17.0 ¢/kWh


Tiered

Winter Tiered Prices - Effective January 1, 2021

Winter Tier ThresholdsJanuary 1, 2021
Tiered Prices
Tier 1
  • Residential – first 1,000 kWh/month
  • Non-residential – first 750 kWh/month
10.1¢/kWh
Tier 2
  • Residential – for electricity used above 1,000 kWh/month
  • Non-residential – for electricity used above 750 kWh/month
11.8¢/kWh

Summer Tiered Prices - Effective May 1, 2021

Summer Tier ThresholdsMay 1, 2021 Tiered Prices
Tier 1
  • Residential – first 600 kWh/month
  • Non-residential – first 750 kWh/month
9.8 ¢/kWh
Tier 2
  • Residential – for electricity used above 600 kWh/month
  • Non-residential – for electricity used above 750 kWh/month
11.5 ¢/kWh


Retail Contracts

Customers that purchase their electricity from a licensed retailer the rates are set in the individual customer contracts. The OEB does not set these rates.

Power is Personal

Residential and small business customers can choose their regulated price plan, either TOU or Tiered pricing. To learn more about your RPP choice, visit Customer Choice - Regulated Price Plan (RPP) | innpower