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Time of Use Rate
8.7 ¢/KWh Off-Peak
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Customer Care

Information and resources to help our customers.


Residential Bill Calculator


Moving? To apply for service with InnPower, please fill out an application form.

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Electricity Rates

The Ontario Energy Board sets both of these rates twice per year in May and November and adjust as required.

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Payment Options

We offer a wide variety of convenient payment options to suite your needs.

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Financial Assistance Programs

An Updated List of Financial Assistance Programs Available to Help Customers

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Customer Choice - Regulated Price Plan (RPP)

Electricity rates can be charged based on Time of Use (TOU) or Tiered rates for residential and low volume general.

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Critical Care and Key Account Customers

In the event of a power interruption, the Critical Care Customer and Key Accounts Customer Notification List aids us in responding to critical needs.

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Electricity Retailers and Energy Contracts

Less than 1/10 customers in Ontario buy electricity from an electricity retailer. If you’re thinking about signing an energy contract, learn more first.

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Ontario Electricity Rebate

The Ontario Electricity Rebate is a provincially funded rebate that provides eligible customers with a 19% reduction on the amount of their bill before HST

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Understanding Your Bill

We are excited to announce the launch of our new bill! Designed with feedback from customers in mind, the new bill is simple and easier to understand.

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Power of Local Hydro

Facts about the Power of your Local Hydro

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Offices closed Monday, May 20, 2024

Offices will be closed on Monday in observation of Victoria Day.