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Time of Use Rate
7.6 ¢/KWh Off-Peak
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Customer Care

Information and resources to help our customers.

Residential


Residential Bill Calculator

Moving

Moving? To apply for service with InnPower, please fill out an application form.

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Electricity Rates

The Ontario Energy Board sets both of these rates twice per year in May and November and adjust as required.

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Payment Options

We offer a wide variety of convenient payment options to suite your needs.

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Financial Assistance Programs

An Updated List of Financial Assistance Programs Available to Help Customers

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Customer Choice - Regulated Price Plan (RPP)

Electricity rates can be charged based on Time of Use (TOU) or Tiered rates for residential and low volume general.

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Critical Care and Key Account Customers

In the event of a power interruption, the Critical Care Customer and Key Accounts Customer Notification List aids us in responding to critical needs.

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Electricity Retailers and Energy Contracts

Less than 1/10 customers in Ontario buy electricity from an electricity retailer. If you’re thinking about signing an energy contract, learn more first.

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Ontario Electricity Rebate

The Ontario Electricity Rebate is a provincially funded rebate that provides eligible customers with a 19% reduction on the amount of their bill before HST

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Understanding Your Bill

We are excited to announce the launch of our new bill! Designed with feedback from customers in mind, the new bill is simple and easier to understand.

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Power of Local Hydro

Facts about the Power of your Local Hydro

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Outage Map & Portal undergoing maintenance

We are currently experiencing issues with our outage map and portal, which will show as 'under maintenance' until the problem is solved. We are working closely with our IT team and Survalent to fix this issue as soon as possible!

We thank you for your patience and cooperation during this time.                             
Outages and Safety