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Customer Care

Information and resources to help our customers.


Are you moving into InnPower's service territory and need to open an account? It's easy! Complete the NEW online service application in just a few clicks!

Online Service Application

Are you an existing InnPower customer moving within InnPower's Service Territory? Login to your My Account portal and complete the Transfer Service form to switch your existing account to your new address.

Are you an existing InnPower customer moving out of InnPower's Service Territory? Login to your My Account portal and complete the Stop Service/Move Out form to close your account.

Image of Forms on My Account Portal

Account Set-Up Fees

Please be aware that InnPower collects an administrative set up fee for all accounts and this will be applied to your first invoice. The amount charged will be based on the services available at your premises. $30 (Electric), $8.63 (Water) & $8.62 (Wastewater). Fees are subject to change. 

LANDLORDS - Each time the account goes back into your name following a tenant leaving, the account set up fees will apply to your new account.

InnPower may require a security deposit from customers not able to demonstrate a good payment history based on the guidelines found in our Security Deposit Policy and the Ontario Energy Board’s Distribution system code.

Landlord and Property Managers

As a landlord or property manager, by signing a Continuous Electricity Service Agreement (CSA), you can authorize InnPower to automatically transfer responsibility for electricity service to you when a tenant moves out. This ensures no discontinuation of service. The account will bill in the owner’s name until another tenant assumes responsibility for the account.

Regulated Price Plan Choice

If you’re a residential or small business customer, you can choose to switch between Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered electricity prices. With TOU and ULO, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies

For more information on your choice in electricity price plans, please visit Customer Choice - Regulated Price Plan (RPP) | innpower.

If you have any questions, please contact our Customer Service department via phone (705) 431-4321 or email

Avoid Disconnection Between Occupants

Please be aware that if an incoming customer does not complete a service application and request hydro at their new service address by the closing date/effective date of your lease, the service will be disconnected until an application is received. In addition to the inconvenience of having service disconnected, the incoming customer will be responsible for the associated reconnection charges.

Note: if the premise has been disconnected for more than six months, the owner of the property will have to contact the Electrical Safety Authority for an inspection.

InnPower Corporation will not assume responsibility for any resulting damages to your equipment and or property during the period of disconnection/reconnection of service.

Service Terms and Privacy Agreement

When you complete and submit a service application, you are provided Service Terms and Privacy Agreements to read, acknowledge and agree to. A copy of the Service Terms and Privacy Agreement can be found below.

InnPower Service Terms and Privacy Agreement

Provident Conditions of Service (Friday Harbour)


Offices closed Monday, May 20, 2024

Offices will be closed on Monday in observation of Victoria Day.