Critical Care Customer Program
InnPower recognizes that some customers rely on electricity for essential medical equipment or provide services critical to the community.
Our Critical Care and Key Account programs help us identify these customers and make reasonable efforts to provide advance notice of planned power interruptions.
Important: Registration does not guarantee uninterrupted electricity or advance notification of unexpected outages.
Program Information
Critical Care Customers
For residential customers who rely on electrically powered medical equipment.
Customers must complete a registration form and provide physician documentation confirming their medical electricity needs. Registration must be renewed annually.
Key Account Customers
For organizations providing essential services that support public health, safety and community well-being.
Eligible organizations can contact InnPower to request inclusion on our notification list.
Plan Ahead for Power Outages
Power outages can happen unexpectedly, even for registered Critical Care and Key Account Customers.
If you depend on electricity for medical equipment, it's important to have a backup power source and an emergency plan in place.
For more information about preparing for outages, explore our emergency preparedness resources.