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Time of Use Rate
9.8 ¢/KWh Off-Peak
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Ice Storm 2025

A Year of System Improvements

Our crews worked around the clock alongside mutual assistance partners from across Ontario to safely restore service as quickly as possible.

But the work did not stop when the power came back on.

Experiences like this reinforce an important truth. We cannot control the weather. But we can control how prepared we are for it.

Over the past year, we have taken several steps to improve how we prepare for and respond to major storms, including:

  • Increasing outage map capacity and performance to support higher customer traffic during major events
  • Enhancing storm communication protocols to provide clearer, more consistent updates during outages
  • Expanding restoration partnerships through membership in the Ontario Mutual Assistance Group
  • Strengthening internal emergency response coordination and operational readiness
  • Continuing vegetation management and infrastructure hardening to help reduce storm related impacts across our grid

All with one goal in mind: continuing to strengthen our system and deliver reliable power for our community.

We remain grateful for the patience and support shown by residents and businesses across Innisfil and South Barrie during last year’s storm.


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Paymentus & MyAccount Service Delays

Customers may currently experience delays when accessing the MyAccount portal or making payments through the Paymentus online and phone payment system. 

Customers can still make payments in-office, through their financial institution or pre-authorized payment options during this time. We appreciate your patience while the issue is being resolved.
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DISCLAIMER:

This hosting capacity map is provided for informational purposes only. It is not intended to be, and should not be relied upon as, a basis for determining the permissible capacity of distributed energy resources (DERs) that may be interconnected to the distribution system. Separate and specific analysis is required to determine DER capacity on the distribution system. Further, the information, data and materials are provided on an “as is” basis and while InnPower Corporation provides this information in good faith, INNPOWER CORPORATION does not warrant, covenant or guarantee, in an expressed or implied form, arising by law or otherwise, the completeness, effectiveness, accuracy and/or fitness or the information for any particular use. INNPOWER CORPORATION does not assume responsibility nor accept any liability arising from any use of the information. This information is proprietary and may not be reproduced without consent from INNPOWER CORPORATION.

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