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Customer Care

Information and resources to help our customers.

COVID-19 Energy Assistance Programs (CEAP and CEAP-SB)

UPDATE: Our allocated funding for the COVID-19 Energy Assistance Programs (CEAP and CEAP-SB) have been fully depleted and we are no longer able to accept applications. If you are struggling with your bills, there are other financial assistance options available. Visit Residential Consumer Programs | innpower to learn more about the available programs. Contact our Customer Service team at (705) 431-4321 or cs@innpower.ca if you have any questions.


The Government of Ontario has made funding available to support residential, small business, and charitable organization customers that are struggling to pay their energy bills as a result of the COVID-19 pandemic.

SCAM ALERT: Please be aware that home inspections are NOT required to qualify for COVID-19 Energy Assistance Programs. The OEB does not conduct home inspections or call customers directly to promote the program. Learn more about a recent scam: https://www.oeb.ca/newsroom/2021/consumer-alert-no-home-inspection-required-covid-19-energy-assistance-programs

CEAP & CEAP-SB funding is limited. Applications are processed in the order which they are received.


RESIDENTIAL CUSTOMERS – CEAP

Learn more about CEAP at Residential Customers: learn how to apply for the COVID-19 Energy Assistance Program (CEAP)

Electricity, natural gas utilities and unit-sub meter providers began accepting applications for CEAP on July 13, 2020.


SMALL BUSINESSES AND REGISTERED CHARITIES – CEAP-SB

Learn more about CEAP-SB at Small Business and Registered Charity Customers: learn how to apply for the COVID-19 Energy Assistance Program – Small Business (CEAP-SB)

Electricity, natural gas utilities and unit-sub meter providers began accepting applications for CEAP-SB on August 31, 2020.


To submit the completed CEAP or CEAP-SB application form to InnPower…
  • Email the completed form to InnPower’s Customer Service – cs@innpower.ca
  • Mail the completed form to InnPower – 7251 Yonge Street, Innisfil, ON, L9S 0J3
  • Leave in InnPower’s Dropbox, located at 7251 Yonge Street, Innisfil, ON, L9S 0J3
  • If you are unable to submit the form via email or mail, please contact InnPower’s Customer Service by phone at (705) 431-4321. A Customer Service Representative will assist you in submitting the CEAP-SB application over the phone. All calls are recorded in order to document confirmation of all information requested on the Application Form, including consent and the applicant’s attestation of eligibility.