COVID-19 Energy Assistance Program (CEAP-SB)

In August 2020, The Ontario government announced a new program, the COVID-19 Energy Assistance Program (CEAP-SB) for Small Business (GS<50) customers & Registered Charities to provide financial assistance to support those customers who have fallen behind on their accounts due to the Covid-19 pandemic.

CEAP-SB is a specific, time-limited program to provide an on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the pandemic. Beginning August 31st, 2020; applications are accepted on a first come first serve basis until the CEAP-SB funds are depleted.

On January 14, 2021, the Ontario Energy Board issued an amendment which revises the eligibility criteria for CEAP-SB so that more customers may qualify. The new eligibility criteria can be found below.


You are eligible for this program if you meet all of the following criteria:

  • 1.As of the date you are applying, your small business or registered charity has an active account with an electricity distributor or a unit sub-meter provider. You will be required to provide your registered business number or registered charity number.
  • 2.Your small business or registered charity is classified as a general service less than 50-kilowatt (kW) customer if the account is with an electricity distributor, or
  • 3.Your small business or registered charity is using less than 150,000 kilowatt-hours (kWh) of electricity annually if the account is with a unit sub-meter provider.
  • 4.As of the date you are applying, your small business or registered charity has overdue amounts owing from one or more previous electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency

The maximum CEAP-SB credit that an eligible customer may receive is $1,500.

If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $1,500.

If you are not eligible for CEAP-SB, your business may still be eligible for property tax and energy bill rebates. More information can be found here:

In addition, your primary residence may be eligible for residential CEAP or lower-income energy support programs. Please contact your utility for information on entering into a payment agreement. You may also visit the Ontario Energy Board’s website for more information.

Submitting the CEAP-SB Application Form

Applications are being accepted as of August 31st, 2020. To apply for CEAP-SB, please complete the attached application form.

When entering utility account information on the CEAP-SB application, please enter your information exactly as it appears on your utility bill. If your information is not entered as it appears on your utility bill, your application may not be able to be processed until the information can be corrected and verified.

The CEAP-SB application form must be completed in full with signatures for staff to approve eligibility for the one-time grant.

To submit the completed CEAP-SB application form to InnPower…

  • ·Email the completed form to InnPower’s Customer Service –
  • ·Mail the completed form to InnPower – 7251 Yonge Street, Innisfil, ON, L9S 0J3
  • ·Leave in InnPower’s Dropbox, located at 7251 Yonge Street, Innisfil, ON, L9S 0J3
  • ·If you are unable to submit the form via email or mail, please contact InnPower’s Customer Service by phone at (705) 431-4321. A Customer Service Representative will assist you in submitting the CEAP-SB application over the phone. All calls are recorded in order to document confirmation of all information requested on the Application Form, including consent and the applicant’s attestation of eligibility.

If you have any questions, please contact our Customer Service team by email at or by phone at (705) 431-4321.

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