COVID-19 Energy Assistance Program (CEAP-SB)

The Ontario government has announced a new program, the COVID-19 Energy Assistance Program (CEAP-SB) for Small Business (GS<50) customers & Registered Charities to provide financial assistance to support those customers who have fallen behind on their accounts due to the Covid-19 pandemic.

CEAP-SB is a specific, time-limited program to provide a one-time, on-bill credit to electricity and natural gas consumers who have experienced hardships as a result of the pandemic. Beginning August 31st, 2020; applications are accepted on a first come first serve basis until the CEAP-SB funds are depleted.

Eligibility

All Small Business (GS<50) customers & Registered Charities, including those with a retailer are eligible for CEAP-SB if they meet the all of the criteria below:

  • As of the date you are applying, your small business or registered charity has an active account with an electricity distributor or a unit sub-meter provider. You will be required to provide your registered business number or registered charity number.
  • Your small business or registered charity is using less than 150,000 kWh of electricity annually if the account is with a unit sub-meter provider.
  • Your small business or registered charity is classified as a general service < 50 kW customer if the account is with an electricity distributor.
  • Your small business or registered charity did not have any overdue amounts on its electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency.
  • As of the date you are applying, your small business or registered charity has any overdue amounts owing from at least two electricity bills since March 17, 2020.
  • Your small business or registered charity was required to close* its premises to members of the public for regular operations for at least fifteen days as a result of a government order or an inability to adapt your business or charity to comply with public health recommendations.

* “close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

The maximum CEAP-SB credit that an eligible customer may receive is $850 or $425 per below:

  • Customers who are mainly heated by electricity will receive a credit for half of the amount owing on account of electricity charges on the date of their application for CEAP-SB, up to a maximum of $850.
  • Other customers will receive a credit for half of the amount owing on account of electricity charges on the date of their application for CEAP-SB, up to a maximum of $425

Privacy and Consent - Detailed Under Section 1 of the Application Form

When submitting this completed form to your utility, please do not provide any personal information. The term “personal information” has the same meaning as under the Freedom of Information and Protection of Privacy Act, R.S.O. 1990 c. F.31. Please note that information requested in this form is business identity information (i.e. name, title, and business contact information), not personal information.

Should any personal information be provided within this form, this personal information will be collected by your utility in accordance with applicable privacy legislation such as the Municipal Freedom of Information and Protection of Privacy Act or the federal Personal Information Protection and Electronic Documents Act and the licence granted to it by the Ontario Energy Board under the Ontario Energy Board Act, 1998.

Your business information is being collected for the purpose of administering CEAP-SB, including but not limited to, determining your eligibility for CEAP-SB.

In addition, your utility may use information already collected from you for the purposes of administering your utility account (e.g., any data respecting billing, bill payments), for the purposes of evaluating your eligibility for CEAP-SB and administering CEAP-SB.

The funding for CEAP-SB is provided by the Government of Ontario. Given that, in order to verify and determine whether you were eligible for CEAP-SB and/or to otherwise administer CEAP-SB, it may be necessary for your utility to share your information with the Ministry of Energy, Northern Development and Mines. If the Ministry of Energy, Northern Development and Mines requests any of the information, including personal information contained in this form in order to verify your eligibility for CEAP-SB or for audit purposes related to the administration of CEAP-SB, your utility will supply it to them. The Ministry of Energy, Northern Development and Mines may contact you for further information as part of their audit. You are encouraged to retain any documentation that demonstrates you meet the eligibility for CEAP-SB.

By completing and submitting this application form, you are consenting to the collection, use, and disclosure of your information, including personal information as described above.

Contact information for the person who can answer questions about the collection of the information in this form is available on your utility’s web site.

Submitting the CEAP-SB Application Form

Applications are being accepted as of August 31st, 2020. To apply for CEAP-SB, please complete the attached application form.

When entering utility account information on the CEAP-SB application, please enter your information exactly as it appears on your utility bill. If your information is not entered as it appears on your utility bill, your application may not be able to be processed until the information can be corrected and verified.

The CEAP-SB application form must be completed in full with signatures for staff to approve eligibility for the one-time grant.

To submit the completed CEAP-SB application form to InnPower…

  • ·Email the completed form to InnPower’s Customer Service – cs@innpower.ca
  • ·Mail the completed form to InnPower – 7251 Yonge Street, Innisfil, ON, L9S 0J3
  • ·Leave in InnPower’s Dropbox, located at 7251 Yonge Street, Innisfil, ON, L9S 0J3
  • ·If you are unable to submit the form via email or mail, please contact InnPower’s Customer Service by phone at (705) 431-4321. A Customer Service Representative will assist you in submitting the CEAP-SB application over the phone. All calls are recorded in order to document confirmation of all information requested on the Application Form, including consent and the applicant’s attestation of eligibility.

If you have any questions, please contact our Customer Service team by email at cs@innpower.ca or by phone at (705) 431-4321.


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