PAYMENT OPTIONS

InnPower offers many convenient payment methods to our customers:

  • ·Pre-Authorized Payments – contact our Customer Service Team or visit our website to print off a form to set up pre-authorized payments.
  • ·Telephone Banking/Online Banking - allow 2 business days for payment to be received
  • ·Financial Institution/Mail - allow 5 business days for payment to be received in our office
  • ·Credit Card - 1-866-837-0181 (fee applies)
  • ·Drop Box - cheque, money order, certified cheque. * No Cash Payments

Visit our website www.InnPower.ca for more information on payments, to sign up for Customer׀Connect to view your account information and to set up eBilling.

We welcome customers to come into our office to make payments by cash, cheque, money order and debit.

InnPower Corporation, 7251 Yonge St., Innisfil, ON, L9S 0J3 P: 705-431-4321 F: 705-431-6872

Hours of Operation Monday to Friday from 8:30am to 4:30pm excluding statutory holidays.

Email: customerservice@InnPower.ca Website: www.InnPower.ca Twitter: @InnPower_ Facebook: InnPower Corporation


Website

Visit our website www.InnPower.ca to view your account online using Customer׀Connect (to view bills, set up eBilling), News & Events, Power Outages, Conservation, Construction projects, Economic Evaluations, Self Service options, Rates, Low-Income information etc…

Moving

You are responsible for an account until notice is received.

Note: A Water/Sewer Tenant-Owner Application form must be completed and signed by both Owner and Tenant.

Taking responsibility for a Service - InnPower will arrange for disconnection of the electrical service at a property when a customer moves if the new customer moving has not set up their account by completing our Application For Service form. Application forms can be found on our website or by contacting our Customer Service Team.

Owners/Landlords can enter into a Continuing Service Agreement (CSA) for electricity service. A meter reading will be taken and the service would remain connected. Call our office for more details 705-431-4321.

Past Due Accounts

Past due balances on this bill are due and payable immediately, only the current charges are due on or before the due date shown. Past due amounts are subject to further collection activity and may incur additional fees.

If you would like to make payment arrangements please call our Customer Service Team at (705) 431-4321 to discuss options.

Late Charges

Bills are due 20 days after the bill date. (A due date scheduled on a weekend or holiday is considered the next business day.) Late charges are charged at a rate of 1.5%/month. Late payment penalties are a way to encourage prompt payment of bills. When you pay on time, it reduces additional costs, and that lowers delivery rates for all consumers.

Allocation of Payments

There are guidelines that prohibit us from applying payments to other services ahead of electricity and can be found in the Distribution System Code (DSC 2.6.6) on the OEB website www.oeb.ca.

Rates

Electricity rates are approved by the Ontario Energy Board (OEB). Time of Use rates and tiered rates are usually updated twice a year, May 1st and November 1st, and can be found on the Ontario Energy Board’s website www.oeb.ca and on our website www.InnPower.ca.

GLOSSARY OF TERMS

Electricity: This is the cost of electricity supplied to you during this billing period and is the part of the bill that is subject to competition.

Delivery: These are the costs of delivering electricity from generating stations across the Province to InnPower Corporation to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use. The delivery charge also includes costs relating to electricity lost through distributing electricity to your home or business*. InnPower Corporation collects this money and pays this amount directly to our suppliers.

*When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment such as wires and transformers, consumes power before it gets to your home or business.

Regulatory Charges: Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include the costs associated with funding Ministry of Energy conservation and renewable energy programs.

Global Adjustment: The Global Adjustment accounts for differences between the market price of electricity and rates paid to regulated and contracted generators. When the market price of electricity is lower than those regulated and contracted rates, the Global Adjustment will be a charge to consumers and when its’s higher, the Global Adjustment is a credit to consumers.

Note: For a detailed explanation of electricity terms, please visit www.InnPower.ca or www.oeb.ca .

Disconnection/Reconnection

When we have exhausted all options to collect on past due accounts or there is no responsibility taken on an account it may result in disconnection of service. There is a fee to reconnect your service.

Important - If the service has been disconnected for greater than six months the owner of the property would have to contact the Electrical Safety Authority (ESA) to have an inspection based on the Electrical Safety Code requirements.

InnPower will not be responsible for any damage or inconvenience, which may be caused by the disconnection or reconnection of service.

Low Income Programs

Low-Income Energy Assistance Program (LEAP) 1-855-487-5327 for one time assistance call United Way 1-855-487-5327 or Ontario Electricity Support Program (OESP) OESP at 1-855-831-8151 www.OntarioElectricitySupport.ca for ongoing assistance through a monthly credit on your bill. Contact InnPower Customer Service for further information.

Privacy

InnPower Corporation is committed to maintaining the accuracy, confidentiality, security and privacy of customer personal information. In accordance with the privacy legislation InnPower does not discuss or share information with unauthorized representatives.

InnServices - Water/Wastewater Rates

Rates are charged as set under the applicable by-laws enacted by the Town of Innisfil. Please visit the Town of Innisfil website at www.Innisfil.ca for the latest rates.

Tax Roll - Water/Wastewater billed amounts in arrears for 90 days or more will be transferred to the Town of Innisfil and added to the property tax account for the service address, as permitted under the Municipal Act, 2001. An additional administration fee will be charged on your property tax account each time a balance is tax rolled.

Late Charges – An overdue interest charge of 1.25% will be added to all water/wastewater accounts that are not paid in full by the due date specified on the monthly bill.

E. & O. E.: (ERRORS AND OMISSIONS EXCEPTED) ALL BILLS ARE RENDERED SUBJECT TO CORRECTION.


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