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Time of Use Rate
9.8 ¢/KWh Off-Peak
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Regulatory

Our companies shall provide safe, reliable, and competitively priced electricity distribution, products and services to our customers.

Consumer Charter

A Consumer Charter that clarifies the rights of Ontario's energy consumers in a single, easily understood document for the first time, was released May 16, 2017 by the Ontario Energy Board (OEB)

The Charter, which can be found at www.oeb.ca/charter, is the first of its kind in Canada. It clearly explains the six rights consumers currently have under existing OEB rules and regulations, including the right to:

  • Safe and reliable service;
  • Accurate and timely bills;
  • Fair security deposit policies;
  • Fair disconnection and reconnection practices;
  • Fair, reasonable and timely complaint resolution processes; and
  • Personal privacy.

Following the development of the Charter, the OEB is now moving forward with a review of existing customer service rules for electricity and natural gas utilities, which include rules on disconnections, security deposits and other rights.

For more information about the OEB’s consumer protection mandate, visit www.oeb.ca/consumer-protection.

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Payments Desk Closure

Due to current weather conditions, the in-office payment desk at 7251 Yonge St., Innisfil is closed today to help ensure staff safety.

Our team remains available by phone, and customers can continue to manage their accounts online.

The in-office payment desk will reopen tomorrow at 8:30 a.m.

Thank you for your understanding, and please stay safe.
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DISCLAIMER:

This hosting capacity map is provided for informational purposes only. It is not intended to be, and should not be relied upon as, a basis for determining the permissible capacity of distributed energy resources (DERs) that may be interconnected to the distribution system. Separate and specific analysis is required to determine DER capacity on the distribution system. Further, the information, data and materials are provided on an “as is” basis and while InnPower Corporation provides this information in good faith, INNPOWER CORPORATION does not warrant, covenant or guarantee, in an expressed or implied form, arising by law or otherwise, the completeness, effectiveness, accuracy and/or fitness or the information for any particular use. INNPOWER CORPORATION does not assume responsibility nor accept any liability arising from any use of the information. This information is proprietary and may not be reproduced without consent from INNPOWER CORPORATION.

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