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Outages and Safety

Unplanned Outage - High Winds And Trees

Jun 16, 2022
12:30 pm - 8:30 pm
An unplanned outage occurred on Thursday, June 16 due to a brief storm cell and high winds passing through the territory, causing fallen trees and damage to lines. InnPower crews were dispatched immediately, working tirelessly to clear the scene, remove hazards, repair the situation and safely restore power. 

Power was restored to most customers in less than 45 minutes, with the remaining customers being restored at 8:00pm and 8:30pm. InnPower crews continued working around the clock to repair damage even after all customers were restored, completing the required work after midnight.

Thank you to our crews for working so hard to resolve the outages. Thank you to our customers for their patience and co-operation.


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My Account Portal Currently Experiencing Issues

We are currently experiencing issues with our My Account portal, which will show as 'under maintenance' until the problem is solved. We are working closely with our IT team and Survalent to fix this issue as soon as possible!

We thank you for your patience and cooperation during this time.