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Outages and Safety

Unplanned Outage - High Winds and Trees

Apr 15, 2022
5:00 pm - 2:00 am
An unplanned outage occurred on Friday, April 15th due to strong winds gusting up to 90 km/h, causing fallen trees and downed lines. InnPower crews were dispatched and worked around the clock on the statutory holiday dealing with multiple trees on lines; working tirelessly to clear the scene, remove hazards and repair the situation.

Approximately 278 customers were impacted. Power was restored to most customers in less than 2 hours, with the remaining customers being restored after 2:00am when the tree was removed from the line. 

InnPower crews experienced 9 small simultaneous outages due to the high winds and tree contacts. Thank you to our crews for working so hard to resolve the outages for our customers on a holiday. Thank you to our customers for their patience and co-operation. 

Photo of Downed Tree at 20th Sideroad and Big Bay Point Rd

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My Account Portal Currently Experiencing Issues

We are currently experiencing issues with our My Account portal, which will show as 'under maintenance' until the problem is solved. We are working closely with our IT team and Survalent to fix this issue as soon as possible!

We thank you for your patience and cooperation during this time.