InnPower 2019 Performance Scorecard
The Ontario Energy Board annually tracks data on Local Distribution Companies with 20 performance measures. There are four key areas:
- Customer focus
- Operational effectiveness
- Public policy and responsiveness
- Financial performance.
Scorecards are important because they provide information that tells the Ontario Energy Board if utilities are following the rules and if their performance is improving over time. Scorecards also provide transparency about how the local distributors are performing overall.