Moving?
Start, Stop, or Transfer Service
Whether you're moving in, moving within, or moving out — the steps are simple.
MOVING INTO INNPOWER (New Customer)
Moving into the InnPower service territory?
Welcome! Here's how you open new account.
Apply for New Service
What happens after you apply?
- A confirmation/reference number will appear on your screen. Please save it for your records.
- Your account number will be created when your first bill is issued, which usually takes within 4-6 weeks of moving in.
- Once you receive your first bill, register for MyAccount to easily view your balance, billing history, and service details online. Register here: Sign Up | InnPower
MOVING WITHIN INNPOWER (Transfer Service)
Already an InnPower customer and moving to another address we service?
Complete the Transfer Service form.
What happens after you apply?
- A confirmation/reference number will appear on your screen. Please save it for your records.
- Your account will be updated with your new address.
- You will receive a new account number. If you make online or pre-authorized payments, please update your payment information.
- Billing will continue as usual at your new location.
MOVING OUT OF INNPOWER (Stop Service / Move Out)
Leaving InnPower's service area or no longer responsible for the property?
Complete the Stop Service / Move Out form.
What happens after you apply?
- A confirmation/reference number will appear on your screen. Please save it for your records.
- Your service will stop on the date you selected.
- You will receive a final bill after your account is closed.
Account Set-Up Fees
A one-time administrative set-up fee is applied to new accounts and added to your first bill.
Electricity | $30
Water | $8.63
Wastewater | $8.62
Fees depend on services available at the property and may change.
LANDLORDS - Each time the account goes back into your name following a tenant leaving, the account set up fees will apply to your new account.
InnPower may require a security deposit from customers not able to demonstrate a good payment history based on the guidelines found in our Security Deposit Policy and the Ontario Energy Board’s Distribution system code.
Landlord and Property Managers
As a landlord or property manager, by signing a Continued Service Agreement (CSA) Form, you can authorize InnPower to automatically transfer responsibility for electricity service to you when a tenant moves out. This ensures no discontinuation of service. The account will bill in the owner’s name until another tenant assumes responsibility for the account.
Regulated Price Plan Choice
If you’re a residential or small business customer, you can choose to switch between Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered electricity prices. With TOU and ULO, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies
For more information on your choice in electricity price plans, please visit Customer Choice - Regulated Price Plan (RPP) | innpower.
If you have any questions, please contact our Customer Service department via phone (705) 431-4321 or email cs@innpower.ca.
Avoid Disconnection
Please be aware that if an incoming customer does not complete a service application and request hydro at their new service address by the closing date/effective date of your lease, the service will be disconnected until an application is received. In addition to the inconvenience of having service disconnected, the incoming customer will be responsible for the associated reconnection charges.
Note: if the premise has been disconnected for more than six months, the owner of the property will have to contact the Electrical Safety Authority for an inspection.
InnPower Corporation will not assume responsibility for any resulting damages to your equipment and or property during the period of disconnection/reconnection of service.
Service Terms and Privacy Agreement
When you complete and submit a service application, you are provided Service Terms and Privacy Agreements to read, acknowledge and agree to. A copy of the Service Terms and Privacy Agreement can be found below.