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Customer Care

Information and resources to help our customers.

Customer Choice - Regulated Price Plan (RPP)

If you’re a residential or small business customer, you can choose to switch to Time-of-Use (TOU), Tiered and Ultra-Low Overnight (ULO) prices.

With TOU and ULO, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.

If you want to stay with your current price plan, no action is required. If you would like to learn more about your pricing options, visit
Electricity Rates.

To switch from from one of these three price plans, you must notify InnPower Corporation by completing a Regulated Price Plan Election Form. For more information on TOU, ULO and Tiered pricing, please continue reading below.


TOU Pricing

With TOU prices, the price depends on when you use electricity.

There are three TOU price periods:

  • Off-peak - when demand for electricity is lowest. Ontario households use most of their electricity, nearly two thirds of it, during off-peak hours.
  • Mid-peak - when demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.
  • On-peak - when demand for electricity is generally higher. These are the busier times of day – generally when people are cooking, starting up their computers and running heaters or air conditioners.

ULO Pricing

With ULO prices, the price depends on when you use electricity. You can help manage your electricity costs by shifting your usage to lower price periods when possible.

There are four ULO price periods:

  • Ultra-Low Overnight - when demand for electricity is lowest on average.
  • Weekend Off-peak - when demand for electricity is generally lower.
  • Mid-peak - when demand for electricity is moderate.
  • On-peak - when demand for electricity is highest on average.

Tiered Pricing

With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit (called a threshold) is exceeded, a higher price applies. The threshold normally changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.

In the winter period (November 1 – April 30), the Tier threshold for residential customers is 1,000 kWh, so that households can use more power at the lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh. The Tier threshold for small business customers is 750 kWh all year round.

Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month.


Considering a Switch?

Are you thinking about changing your price plan? Here are a few things to consider. Make sure you have some of your recent electricity bills handy as you go through the information below. Most of the information you will need is on the Electricity line of your bill.

Your price plan

      What electricity price plan are you on? If you’re unsure, take a look at the Electricity line of your bill. Most residential and small business customers in Ontario pay TOU prices

      Your usage

        How much electricity do you use in a month? If you’re unsure, take a look at the Electricity line on your bill. You might also want to look at the historical usage graph on your bill, which shows your average daily use over the past 12-month period.

        Your consumption pattern

          When you use electricity can be another factor in your choice. Historically, the typical residential customer who paid TOU prices has used nearly two thirds of their power at off-peak times – the time when the lowest TOU price applies. The other third of their power used was typically split equally between on- and mid-peak times. Look at the Electricity line of your bill to see how much power you use in each of the three TOU price periods.

          Seasonal changes and time of year  

            As described above, the TOU price periods and Tier thresholds change with the season and are different during the winter (November 1 – April 30) and summer (May 1 – October 31) periods. ULO price periods are the same all year round. Does the amount of electricity you use change based on the season?

            If you’re thinking about switching price plans, you should pay close attention to how much electricity you use in a month, because on Tiered pricing the price is higher for every kWh of electricity that you use above the Tier threshold of 1,000 kWh in the winter or 600 kWh in the summer. For instance, if you heat your home electrically, your monthly use in the winter may be higher. And the same goes for the summer if you need to run an air conditioner.

            With TOU and ULO prices, the price depends on when you use electricity. Although the TOU price periods also change with the season, the electricity you use after 7 p.m. every day, and all the time on weekends and holidays, is charged at the lowest price under TOU all year round. And with ULO, the price periods remain the same all year round.

                Lifestyle and daily habits

                  Are you often home during the day on weekdays, so that shifting your usage is more challenging? Do you have large appliances that you need to run during the day on weekdays? Can you shift more of that usage to nighttime or weekend hours? Do you own an electric vehicle that you charge at home and at what times of day/night do you charge it?

                  Small business

                  If you’re a small business owner, some of the same factors mentioned earlier also apply – how much electricity do you use each month, and when do you use it? Keep in mind that the Tier threshold for small business customers is 750 kWh all year round. And not all small businesses are the same. A large restaurant with several ovens running in the evening may have a very different electricity usage pattern than a small salon that’s only open during the day. So may a dry cleaner compared to a convenience store, or a clothing store compared to a bakery.


                    Making the Switch

                    To switch to TOU, ULO or Tiered prices, you must notify InnPower Corporation by completing a Regulated Price Plan Election Form. If you want to continue paying your current plan, no action is required.

                    If you have any questions, please contact our Customer Service department via phone (705) 431-4321 or email cs@innpower.ca.


                    Rules for TOU Customer Choice

                    If you don’t want to switch your price plan, you don’t need to do anything. You will stay on your current price plan. If you do want to switch to a different price plan, here are the rules that apply. These rules also apply if you later want to switch to another price plan.

                    • InnPower Corporation must make its election form available on its website, and to any customer that requests it. InnPower Corporation must accept election forms by email or mail at a minimum.
                    • You’ll need to fill out the election form to notify InnPower Corporation that you want to switch. The form is intended to be as simple as possible in terms of the information that you need to provide. You should have a recent electricity bill on hand when filling out the form, as you will need your utility account number. For help to find the account number and other parts of the electricity bill, see sample TOU, ULO and Tiered bills on the Ontario Energy Board’s website at www.oeb.ca/choice.
                    • Within 10 business days of receiving your election form, InnPower Corporation must tell you if your election form can’t be processed and must explain why (for instance, if you’re not authorized to make changes to the account, or the account can’t be verified).
                    • ·If there are no issues with your election form, InnPower Corporation has the same 10 business days to let you know when you can expect to start being billed on your new price plan.
                    • A switch between price plans can only take effect at the start of a billing period. You are generally billed for a 30-day period, and the start and end dates are identified on your electricity bill.
                    • InnPower Corporation must start charging you under your requested price plan as of your next billing period after you submit your election form if it receives that form at least 10 business days before that billing period starts, and provided there are no issues with your form (see above).
                    • If InnPower Corporation receives your complete election form less than 10 business days before the start of your next billing period, it might still be able to switch you for your next billing period. But if it can’t do so, it must start charging you under your requested price plan at the start of the next billing period after that.
                    • Because a switch in prices can only take effect at the beginning of a billing period, it will take some time between the day you provide your election form and the day you actually start getting charged under your requested price plan. Between the time that you submit your election form and the time that your choice takes effect, you will continue to pay pricing under your old price plan.
                    • You can switch between price plans at anytime, For example, if you switch from TOU to ULO, you are not locked in. You can switch back. The process above applies.
                    • InnPower Corporation is required to inform all new residential and small business customers that they have a choice between TOU, ULO or Tiered prices when they set up the account.
                    • The choice between TOU and Tiered prices is available to residential and small business customers that have smart meters and are billed under the Ontario Energy Board's Regulated price plan. Some residential and small business customers are charged Tiered prices because their meters can't be used to bill TOU prices. They can't switch to TOU or ULO prices at this time.
                    • If you live in a condominium or apartment that has its own individual meter and your bill comes from a company other than InnPower Corporation you are a customer of a unit sub-meter provider (USMP). Customers of USMPs also can’t switch to Tiered prices. That decision can only be made for the building as a whole by the “master consumer,” who is the person that retained a USMP for the property. In most cases, the master consumer is the property manager, landlord or condominium board.

                    Customers that are buying their electricity from an energy retailer pay the electricity price set out in their contract. Once they have left their retail contract, they will have a choice between paying TOU, ULO or Tiered prices. For details about your energy contract, contact your energy retailer.

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                    Offices closed Monday, May 20, 2024

                    Offices will be closed on Monday in observation of Victoria Day.